1. Agreement
These Terms of Service (“Terms”) govern access to and use of Cleariflow’s hosted APIs, websites, documentation, and related services (collectively, the “Services”). By creating an account, obtaining API credentials, or otherwise using the Services, you agree to these Terms and our Privacy Policy.
If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.
2. Communications and eligibility
We may send operational notices by email or inside the product (security alerts, quota notices, billing, changes to acceptable use). You must maintain accurate contact details.
The Services are intended for business and professional users. You must be legally able to enter a binding contract where you reside.
3. Accounts, API keys, and security
You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your account and for safeguarding passwords, API keys, and tokens. You must notify support@cleariflow.com promptly if you suspect compromise.
4. Licence to use the Services
Subject to these Terms and your selected plan, we grant you a limited, worldwide, non‑exclusive, non‑transferable (except as permitted by applicable law), non‑sublicensable right to access and call the APIs and use dashboards solely for your internal business purposes or, if you are a service provider, to provide services to your customers in compliance with Section 8.
5. Acceptable use
You will not: (a) violate any law or third‑party rights; (b) attempt to probe, scan, or test the vulnerability of our systems without authorisation; (c) interfere with or overload the Services; (d) circumvent technical limits, billing, or authentication; (e) misuse the APIs to send malware, conduct phishing, or harass individuals; (f) resell or redistribute API access in a way that violates your plan or our written permission; (g) use the Services to build databases intended to replicate our proprietary datasets where prohibited by law or contract; or (h) reverse engineer the Services except to the extent statutory law expressly permits.
We may suspend or throttle access to protect the Services or other customers, investigate suspected violations, or comply with law.
6. Plans, fees, and taxes
Fees, quotas, and features are described on our website, order screens, or an enterprise agreement. Unless stated otherwise, fees are stated exclusive of applicable taxes, which you are responsible for paying. Automated renewals or usage charges may apply to the plan you choose. Failure to pay may result in suspension after notice where legally permitted.
7. Rate limits, quotas, and changes
We may apply rate limits, concurrency caps, and fair‑use rules. We may modify the APIs, deprecate versions with reasonable notice where feasible, or change limits to maintain reliability. We will endeavour to minimise disruption to production integrations.
8. Your data and instructions
You retain rights to the data you submit through the APIs, subject to the licence you grant us below. You represent and warrant that you have all rights and lawful bases necessary to submit such data. You grant Cleariflow a licence to host, process, transmit, and display your data only as reasonably necessary to provide the Services, secure our systems, and comply with law.
9. Our intellectual property
We retain all rights to the Services, software, branding, and documentation apart from your data. Feedback you provide may be used by us without obligation to you.
10. Confidentiality
Neither party will disclose the other’s non‑public business or technical information labelled confidential or reasonably understood to be confidential, except to professional advisers bound by confidentiality, or as required by law.
11. Warranties disclaimer
To the maximum extent permitted by law, the Services and documentation are provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non‑infringement. We do not warrant that results from validation or enrichment APIs will always be complete, accurate, or suitable for a regulated decision; you remain responsible for your use cases and compliance obligations.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, goodwill, or data. Except for your payment obligations and either party’s indemnity for third‑party claims, each party’s aggregate liability arising out of the Services will not exceed the amounts you paid to Cleariflow for the Services in the twelve (12) months before the event giving rise to the claim (or, if no fees applied, fifty euros (€50)).
Nothing in these Terms limits liability that cannot legally be limited (including death or personal injury caused by gross negligence, fraud, or wilful misconduct).
13. Indemnity
You will defend, indemnify, and hold harmless the operators of Cleariflow from third‑party claims and liabilities arising from your data, your breach of these Terms, or your misuse of the Services, except to the extent caused by our breach of these Terms or our gross negligence.
14. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate access for material breach, risk to security, non‑payment after notice, or if we must do so for legal reasons. Upon termination, your right to use the Services ends; provisions that by nature should survive (intellectual property, disclaimers, limitations, indemnity, governing law) remain in effect.
15. High‑risk uses
Unless we expressly agree in writing, you will not use the Services as the sole basis for decisions with legal or similarly significant effects about individuals (such as eligibility for credit, employment, or essential services) if prohibited applicable law requires human review or additional safeguards.
16. Export, sanctions, and government use
You comply with applicable export control and sanctions laws. If you are a government user, commercial‑item terms apply only to the extent consistent with applicable procurement rules.
17. Governing law and disputes
Which governing law and courts have jurisdiction will be published once the operator of the Services completes formal commercial registration. Until then, please contact support@cleariflow.com so disputes can be handled in good faith. This does not limit any mandatory consumer protections or non‑waivable rights you may have in your country of residence.
18. General
These Terms, together with our Privacy Policy and plan terms shown at purchase, are the entire agreement regarding the Services, superseding prior oral or written understandings on the same subject. If any term is invalid, the remainder remains enforceable. Failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign these Terms in connection with a merger, asset sale, or reorganization after formal registration of the operator, where permitted by law. Notices to you may be sent to your account email.
19. Contact
support@cleariflow.com